At NNRV Trade Partners, we provide irrevocable financial services once issued (e.g., LC, SBLC). However, we have processes in place for administrative errors or services not rendered in accordance with our terms.

• Administrative error (e.g., issuance of an incorrect document).
• Service not provided (e.g., LC not issued after payment).
• Failure to meet deadlines (e.g., SBLC issued past the agreed date).

Step 1: Report the Issue

Email a detailed report to Info@nnrvtradepartners.com including: project number, description, and evidence (receipts, incorrect documents).

Step 2: Internal Audit

Our legal team will assess the validity of your request (timeline: 5–7 days).

Step 3: Refund

• If approved, refunds are processed using the original payment method within 14 days.
• Maximums: 100% for services not provided; 50% for delays exceeding 30 days.

• Services issued (e.g., LC, SBLC, BG).
• Client errors (e.g., incorrect data entry).
• Projects non-compliant with banking standards (e.g., incomplete documents).
• Validated ODD/ESG transactions by third parties (e.g., UNDP).

a. Letters of Credit (LC)

• Non-refundable once SWIFT issued (MT700/MT710).
• Refund possible only if: LC not issued after payment; or critical error (e.g., incorrect amount).

b. Standby Letters of Credit (SBLC)

• Non-refundable once SWIFT validated (MT760).
• Refund possible if: not issued on time; or contains a substantive error.

c. Bank Guarantees (BG)

• Non-refundable once issued; refund possible for technical errors (e.g., missing clause).

d. Risk Management Services

• Refund for unperformed audits (e.g., AML audit not conducted → full refund).

Before Issuance

Total refund if requested before final validation (timeline: 3–5 days).

After Issuance

Not allowed for LC, SBLC, and BG, except for critical errors (e.g., incorrect name) or non-compliance with ODD/ESG clauses.

• Allowed before issuance (e.g., amount adjustments).
• Modification fee: 1% of total amount (e.g., $10M → $100,000).

No hidden fees: all costs are clearly outlined before validation (e.g., SWIFT fees included in the quote).

• If an urgent LC is not issued within 3 days → full refund.
• If an expedited BG is delayed → 20% refund.

• Training and audits: full refund if canceled ≥72 hours before; 50% if <72 hours.

If a project is denied due to missing data: no refund (initial fees not claimed). Example: Incomplete documentation → no refund.

Step 1: Report the Dispute

Email us with proof of the error (documents, emails) and your requested remedy.

Step 2: Legal Audit

Reviewed by our legal team (7–10 days).

Step 3: Decision

Approval → refund within 14 days. Rejection → written explanation with appeal option to the financial ombudsman.

• If canceled by client before issuance: 75% refund of prepaid fees (e.g., audits).
• If canceled by NNRV: full refund for internal errors; no refund for client errors.

• SWIFT/MT760 fees: non-refundable once the message is sent.
• Administrative fees: non-refundable if the service is partially rendered.

• Uncertified projects: full refund if non-certification is due to our error.
• Non-aligned projects: no refund if ODD alignment is missing.

• Technical errors (e.g., incorrect issuance): full refund if corrected within 48 hours.
• Post-issuance cancellation: not allowed (blockchain contracts are irreversible).

• Delays: refund of 20% if the delay exceeds 50% of agreed timeline.
• Cancellation: refund of 50% if requested within 24 hours after payment.

• Market research: full refund for cancellations ≥72 hours before; 50% if later.

• Refund timelines: 14–30 days outside the EU (banking standards).
• Currency: refunds are made in the original currency.

Management fees (e.g., bulk issuances) are non-refundable once the service is provided.

• Support not provided: full refund.
• Partial support: proportional refund based on unused time.

Step 1: Request

Online form or email.

Step 2: Verification

We review evidence (documents, payments).

Step 3: Decision

Written response within 7 days.

Step 4: Refund

Processed within 14 days after approval.

• Unissued LC: Payment made but LC not issued → 100% refund.
• SBLC with Critical Error: Incorrect amount → 100% refund + correction fees.
• Cancelled Training: Cancellation 48 hours prior → 50% refund.

1. Written request via form or email.
2. Internal audit (7 days).
3. Approval or rejection (email).
4. Refund via the same payment method.

• Issuance: SWIFT messaging (e.g., MT700/710/760) confirming instrument is live.
• Critical Error: Material discrepancy (amount, beneficiary, currency) impairing usability.
• Expedited/Urgent: Service with mutually agreed shorter SLA.